Privacy Policy

Introduction

77fb ("we", "us", or "our") operates the online casino and sports betting platform available at https://77fb.cam. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform, whether you are browsing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh.

By accessing or registering an account on 77fb, you acknowledge that you have read and understood this Privacy Policy, and you consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

This policy applies to all services offered by 77fb, including cricket betting, live casino games, slots, crash games, and all other gaming and financial features accessible through our website or any future mobile application.

Information We Collect

We collect information necessary to provide you with a secure, fair, and personalized gaming experience. The types of information we may collect include, but are not limited to:

• Personal identification information: full name, date of birth, national ID or passport details, and proof of address, required for account verification and KYC compliance.
• Contact details: email address, phone number, and city or region within Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial data: deposit and withdrawal transaction histories, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and wagering activity.
• Technical data: IP address, browser type and version, device type, operating system, screen resolution, and session duration.
• Usage data: pages visited, games played, bets placed, bonuses claimed, and interactions with platform features such as live casino tables or cricket betting markets.
• Communications: messages submitted through our support channels, live chat transcripts (if applicable), and any correspondence sent to our support email.

We collect this information directly from you when you register or use our services, as well as automatically through cookies and tracking technologies when you browse our platform.

How We Use Your Information

77fb uses the information we collect for specific, legitimate purposes directly related to running a safe and compliant online gaming platform. These purposes include:

• Account management: creating and maintaining your 77fb account, verifying your identity, and processing your deposits and withdrawals via bKash, Nagad, Rocket, or card methods.
• Service delivery: providing access to cricket betting markets, live casino games, slots, crash games, and all other features of the 77fb platform.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, and other prohibited activities.
• Responsible gaming: monitoring betting patterns to identify potentially problematic gambling behavior and providing timely support or self-exclusion options where needed.
• Customer support: responding to your inquiries, resolving disputes, and improving our support processes based on feedback received from players across Bangladesh.
• Marketing and promotions: sending you relevant bonus offers, tournament notifications, and seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers) via email or SMS, subject to your communication preferences.

Sharing of Your Information

77fb does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your information only in the following specific circumstances:

• Payment processors and financial partners: We share necessary transactional data with trusted payment gateway providers (including bKash, Nagad, Rocket, Visa, and Mastercard networks) solely to process your deposits and withdrawals.
• Technology and service providers: We work with carefully vetted third-party technology vendors — such as game studios (Pragmatic Play, Evolution Gaming, Spribe) and platform infrastructure partners — who are contractually bound to protect your data and use it only to deliver the services we have engaged them for.
• Legal and regulatory authorities: We may disclose your information when required to do so by applicable law, court order, or government regulation, including in response to anti-money laundering (AML) investigations or requests from competent authorities in Bangladesh.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, who will be bound by this Privacy Policy.

In all such cases, we require the receiving party to maintain appropriate security measures and use your information only for the specific purpose for which it was shared.

Cookies and Tracking Technologies

77fb uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze platform performance, and deliver relevant promotional content. Cookies are small data files stored on your device when you visit our website.

The categories of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to measure how users navigate and interact with 77fb — for example, which cricket betting markets or slot categories are most frequently visited — so we can optimize the experience.
• Preference cookies: store your language setting, display preferences, and other customizations so the platform remembers your choices across sessions.

You may control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some features on the 77fb platform.

Data Security

77fb employs industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, firewalls, intrusion detection systems, and regular security audits conducted by our technical team.

While we take every reasonable precaution to secure your data, no method of electronic transmission or storage is 100% secure. We encourage you to maintain strong, unique passwords for your 77fb account and to contact our support team immediately if you suspect any unauthorized access to your account.

Retention of Data

We retain your personal information for as long as your account remains active or as required to fulfill the purposes outlined in this Privacy Policy. Account information is typically retained for the duration of your relationship with 77fb plus an additional period as required by applicable financial regulations and anti-money laundering obligations.

When your data is no longer required, we take steps to securely delete or anonymize it in accordance with our internal data lifecycle policies. You may request deletion of your account and associated data by contacting our support team, subject to any legal retention requirements that may apply.

Your Rights

As a user of the 77fb platform, you have the following rights with respect to your personal information:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: Subject to legal and regulatory obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to object: You may opt out of receiving marketing communications from 77fb at any time by contacting our support team or following the unsubscribe instructions in any promotional email.
• Right to data portability: Where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to us.

To exercise any of the above rights, please contact us at our support email address. We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Third-Party Services

The 77fb platform integrates with a number of third-party services necessary to deliver our full gaming experience, including game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), live streaming infrastructure, payment gateways, and analytics tools. These third parties may independently collect certain technical data as part of delivering their services.

77fb is not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party service that you interact with through our platform. We select our partners carefully and require them to meet appropriate data protection standards.

Children's Privacy

77fb is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, please do not register an account or use any services offered by 77fb.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe that a minor may have registered an account with us, please contact our support team without delay.

Changes to This Privacy Policy

77fb reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the 77fb platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77fb handles your personal information, our support team is here to help. We are committed to addressing your queries promptly and transparently.

You can reach us at: [email protected]